Refund Policy

At Abhisree Home, we are committed to fair and transparent dealings with all our clients. This Refund Policy outlines the terms under which refunds may be applicable for services rendered by Abhisree Home, in accordance with the Consumer Protection Act, 2019, RERA Act, 2016, and Haryana RERA (HRERA) guidelines.

1. Nature of Our Services

Abhisree Home is a real estate facilitation and brokerage services company. We act as an intermediary between property buyers/sellers/tenants and developers/owners. Our fees are typically in the form of:

• Brokerage/commission on successful property transactions
• Consultation fees for advisory services
• Service fees for documentation and property management assistance

2. Refund Eligibility

Scenario	Refund Eligibility	Timeline
Service not delivered as agreed in writing	Full refund eligible	Within 30 days of claim
Duplicate payment made by mistake	Full refund eligible	Within 7 working days
Property deal cancelled due to developer default	Brokerage refund — case by case	Within 45 days
Client cancels after site visit completed	Not eligible for refund	—
Client cancels before any service rendered	Full refund eligible	Within 15 working days
Consultation fee paid, session completed	Not eligible for refund	—

3. RERA — Buyer Protection

Under the Real Estate (Regulation and Development) Act, 2016, buyers have the following rights with respect to refunds from developers/builders:

• If a developer fails to complete the project within the promised timeline, buyers are entitled to a full refund with interest
• In case of false representations by the developer, buyers can approach HRERA for redressal
• Refund claims against developers must be filed with HRERA at hrera.in

Note: Abhisree Home is not responsible for refunds owed by third-party developers or property owners. Our refund policy applies solely to fees paid directly to Abhisree Home.

4. How to Request a Refund

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• After a property transaction has been successfully concluded and commission paid
• If the client changes their mind after a service has been fully rendered
• For government fees, stamp duty, registration charges, or legal fees paid on behalf of the client
• If the refund request is made more than 60 days after the transaction date
• In cases where the client has violated our Terms of Service

6. Cancellation Policy

If you wish to cancel a service agreement with Abhisree Home:

• Before service begins: Full refund of any advance paid
• After partial service delivery: Proportionate refund based on work completed
• After full service delivery: No refund applicable

All cancellation requests must be submitted in writing to our email address.

7. Dispute Resolution

In case of any dispute regarding refunds, we encourage amicable resolution. If unresolved, disputes may be escalated to:

• Consumer Forum: District Consumer Disputes Redressal Commission, Gurgaon
• HRERA: For real estate related disputes — hrera.in
• National Consumer Helpline: 1800-11-4000 (Toll Free)

8. Payment of Refunds

All approved refunds will be credited via:

• NEFT/RTGS bank transfer to the account from which payment was received
• UPI transfer if original payment was via UPI
• Refunds are processed in Indian Rupees (INR) only